CUSTOMER CAREOur goal at Edoche
is to deliver a great customer experience.
Purchasing products on edoche.com is simple
and quick, with all major credit cards
accepted and processed securely through
PayPal (PayPal account not required, you
just need a major credit card). Or,
you can call us to place your order at
206.860.3100
(9 am - 5 pm PST Monday - Friday).
Orders
are usually shipped within 1 week. Our
products are handmade so some orders may
take longer. If you need your order by a
certain date, tell us (in the Notes box when
you checkout) and we'll do all we can to get
it to you! We currently ship to
addresses in the United States only.
If you’re not happy with your edoche.com
purchase for any reason, you can return
unused items, in their original condition to
us within 30 days of the date of purchase.
Our refund policy includes full purchase
price less shipping charges and promotional
discounts.
If you have a discount code from a
special promotion, please enter it in the
PayPal Notes box during checkout. Your order
will be placed with the regular price, but
we will then refund the discounted amount to
your credit card.
Edoche can only refund items purchased
directly from
www.edoche.com or by phone. Please
contact us prior to returning your item(s)
by email
(info@edoche.com) or by calling us at
206.860.3100, Monday to Friday from 9 AM to
5 PM PST.
If you are a retail store interested in
wholesale ordering, please
contact us. |
